Effective date: July 11, 2026
CSX Model Railroad Ballast is operated by Arizona Rock & Mineral Co. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, place an order, contact us, or subscribe to our emails.
Information We Collect
We may collect information that you provide directly to us, including:
- Your name
- Billing and shipping addresses
- Email address
- Telephone number
- Order and purchase information
- Account login information
- Messages, questions, reviews, and other communications
- Club, wholesale, or business information
When you visit the website, certain information may be collected automatically, including:
- Internet Protocol address
- Browser and device information
- Pages visited
- Referring website
- Approximate location
- Date and time of visits
- Shopping-cart activity
- Cookie and analytics information
How We Use Your Information
We may use personal information to:
- Process, prepare, ship, and manage orders
- Send order confirmations and shipping updates
- Provide customer service
- Respond to product questions
- Manage customer accounts
- Prevent fraud and protect the website
- Improve our products, website, and customer experience
- Maintain business and tax records
- Send promotional emails when permission has been provided
- Comply with legal obligations
Online Orders and Payments
Our online store may use WooCommerce or similar ecommerce services to process orders.
Payments may be processed by third-party payment providers, such as PayPal or card-processing services. These providers receive the information needed to complete the transaction and maintain their own privacy policies.
We do not intentionally store complete credit-card numbers on our own website servers.
Cookies and Similar Technologies
The website may use cookies and similar technologies to:
- Keep products in your shopping cart
- Remember account and website preferences
- Complete checkout
- Understand website traffic
- Measure website performance
- Protect the website from fraud or misuse
- Support advertising or social-media features
You may be able to block or delete cookies through your browser settings. Blocking essential cookies may prevent the shopping cart, account, or checkout from working correctly.
Analytics and Website Services
We may use third-party services to understand website traffic, improve performance, protect the website, and manage communications. These services may include analytics, website hosting, security, email marketing, ecommerce, payment, and social-media providers.
Depending on which services are active, these companies may receive device information, cookie information, website activity, contact information, or order-related information needed to provide their services.
Email Marketing
Customers and visitors may choose to subscribe to product news, modeling guides, sales announcements, and other promotional emails.
Email addresses may be managed through an email service provider, such as Constant Contact. You may unsubscribe at any time by selecting the unsubscribe link included in a promotional email.
Unsubscribing from promotional emails will not stop necessary order confirmations, shipping notices, or customer-service messages.
How We Share Information
We may share information with service providers that help us operate the business, including:
- Payment processors
- Shipping carriers
- Website hosting and security providers
- Ecommerce providers
- Email marketing services
- Analytics providers
- Accountants, legal advisers, and other professional services
We may also disclose information when required by law, to respond to a valid legal request, to prevent fraud, or to protect our customers, company, website, or property.
We do not sell personal information for money. Certain analytics, advertising, or social-media technologies may be considered “sharing” under some state privacy laws.
Information Retention
We retain order and customer information for as long as reasonably necessary to:
- Complete transactions
- Provide customer service
- Maintain warranty and order records
- Meet accounting and tax requirements
- Resolve disputes
- Prevent fraud
- Comply with legal obligations
Information that is no longer needed may be deleted or anonymized when reasonably practical.
Information Security
We use reasonable administrative, technical, and physical measures to protect personal information. However, no website, transmission system, or electronic storage method can be guaranteed to be completely secure.
Customers are responsible for protecting their account passwords and should contact us if they believe their account or personal information has been compromised.
Your Privacy Choices and Rights
Depending on where you live, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw marketing consent
- Object to or restrict certain uses of information
- Request a copy of certain information
- Opt out of certain sharing or targeted advertising
These rights may be limited by legal exceptions. For example, we may need to retain order information for taxes, accounting, fraud prevention, or other legal purposes.
To make a privacy request, email rrscenery@gmail.com. We may need to verify your identity before completing the request.
California Residents
Where the California Consumer Privacy Act applies, California residents may have rights concerning access, correction, deletion, and the sale or sharing of personal information.
We do not discriminate against customers for exercising applicable privacy rights. We may retain information when permitted or required by law.
International Visitors
Visitors in the European Economic Area, United Kingdom, or other locations with privacy laws may have additional rights regarding their personal information.
When applicable, information may be processed because it is necessary to complete an order, respond to a request, comply with legal obligations, support legitimate business operations, or because consent has been provided.
Information may be processed or stored in the United States, where privacy laws may differ from those in the visitor’s country.
Children’s Privacy
This website is intended for customers and model railroad hobbyists and is not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child has provided personal information may contact us to request its removal.
Third-Party Links
The website may contain links to other websites. We are not responsible for the privacy, security, or content practices of third-party websites. Visitors should review the privacy policy of each website they visit.
Changes to This Policy
We may update this Privacy Policy when our website, services, or legal obligations change. The updated policy will be posted on this page with a revised effective date.
Contact Us
Questions or requests concerning this Privacy Policy may be sent to:
CSX Model Railroad Ballast
Operated by Arizona Rock & Mineral Co.
Email: rrscenery@gmail.com